Appointment Policy
To allow ample time for all patients and scheduled surgical procedures, we operate primarily by appointment. Emergency cases shall always receive top priority, which is why occasional appointment delay is inevitable. Please realize we make a sincere attempt to see each client on time.
For your convenience, drop-off appointments are available. A 'drop off' means you can bring your pet at the time that works best for you and leave him/her with us for a couple of hours. Usually we will ask you to 'drop off' sometime in the morning so our doctors can examine the patient in between appointments or at the time purposely reserved for admitted patients. Once the doctor is done, we will give you a call to go over the diagnosis and to give you discharge instructions.
Payment Policy
We require full payment at the time services are rendered. For your convenience, we accept Visa, MasterCard, Discover, cash and checks.
Patient Arrival Policy
For the safety of all animals in our care, and to ensure patients feel comfortable during visits, please restrain your pet. Before entering the waiting room we recommend dogs be placed on a leash and cats, birds, and reptiles be in proper carriers. They may be a little uneasy about new people, new surroundings and other pets.
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